How to get someone from Danson's/Pit Boss to respond?

touras

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Had my first full run on the smoker since receiving the new board. Worked well and did some beef short ribs. Great to be back in business!
 

Christopher Geest

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I have been trying to get through to ANYBODY since July! JULY!! I've called, left messages for a call back - NEVER received a call back. Got on the website and opened a case. It looked promising when somebody apologized and asked for my address and said that they would get it sent out. After several weeks of no parts showing up, I got back on the website to check the case and it was DELETED!! It's October 22nd!! I've gotten NOTHING! I am sooo damn mad since I bought this grill for my son for his birthday and when you spend that amount of money on a grill - the least they can do is provide decent customer service!!
Still waiting I've called 3 times and talked with someone each time. Still no parts. A month now without being able to even build my grill. Let alone use it. Not 1 email as promised. I'm pretty sure they give you the run around. 1 more week and I'm returning the giant paper weight .
 

DaveXDm9

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Still waiting I've called 3 times and talked with someone each time. Still no parts. A month now without being able to even build my grill. Let alone use it. Not 1 email as promised. I'm pretty sure they give you the run around. 1 more week and I'm returning the giant paper weight .


trying calling them in the morning on Tuesday or Wednesday.
 

DaveXDm9

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They should be available now this there support center is back to 100%.
 

Crloyd1

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I bought a blanket with my 1150 grill this morning at Lowes. They had the blankets on clearance for $52.00
 

cameraguy55

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The best way is to go to the PitBoss facebook page and send them a message explaining to them your issues with your grill,the usually reply within a few hours unless they are swamped but the will reply,this is the only way I communicate with PitBosses Customer Service
 
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