Whiskey Smoker won't fire up.

clark1033

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My whiskey smoker won't fire up. It starts up at 85°. It took 3 to 4 minutes and it went to 90°. But that's as far as it went. I looked in the burner and the pellets were mounting up. Has anyone had this problem?
 

biffhero

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It sounds like your ignitor isn't getting hot. Do you see it glow red? Do you feel some heat from it? I thought my instruction manual had some instructions about what to do on startup to see if things were working properly.
 

DaveXDm9

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welcome and hopefully they will get you fixed. Customer Service has been very slow as I have seen a lot of complaints on Facebook and Twitter.
 

MikeInFla

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Just so you know they are short staffed due to Covid. I had a temp probe go bad last week on my pellet grill so I called them each evening when I got home from work and never got thru and never got a call back even though I left my number. After about 4 days I decided to call in the morning and I left my number and they called back within the hour. I explained the problem (ErH on smoke mode) and they are sending a replacement probe. It is on backorder for 6-8 weeks so it is gonna be down a while.

With your ignitor you could try this:

Once the fire is lit is should continue to burn as pellets feed
 
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