New Pitboss Grills App

I did a smoke on Friday evening and wasn't able to change the temp via the ap. it let me select a new temp for the grill but never actually changed. After manually changing it up to about 180 on the smoker, I checked the ap again after a while and by doing so, it reset it back to 130. The application being such a buggy thing really hinders the whole set it and forget it or monitor from anywhere point of these things. So far I've had hit and miss success with either old or new apps. I just want consistency !
 
It took me a few times to update my firmware on my Pit Boss vertical smoker. After the update, this app is working great. I have used it a couple times and about to delete the old smoke it app which was flaky. This app is great!
 
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In the middle of a smoke, fairly routinely, I will get a pop-up that says, “Your grill turned off” and asks “Did you finish your cook?” However, the grill is still going with the on-grill display correct. Clearing the pop up in the app, by clicking “no”, is only effective for a few minutes and then the pop up returns. It seems to happen with greatest regularity when I alter the target temperature midway through a cook. Is this a faulty hardware issue or software?
 
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is there a fix for app not showing temps.
the only button that works is the light
im using Iphone
thankyou
 
Hello,
As you probably already know PitBoss have been launching their new App for Android and iOS devices!
I'm one of the app developer and I'd like to give you a quick list of issues/questions you might have and solutions/answers:

  • I'm getting a lot of server errors or the app get stuck loading: Unfortunately we had some issues with our server just after launch that caused all these problems but they have been fixed and the app should be working fine now.
  • I'm not able to login or reset my password: Unfortunately the new app is completely separate from the old SmokeIT app; as such you will not be able to use the same account, but if you already have an account on pitboss-grills.com then you can use that one, or you can create a new account (even using the same credentials you have been using on SmokeIT).
  • The app doesn't see my grill: Make sure you have bluetooth enabled and (if using android) location enabled, also make sure you are close to the grill (I’d suggest within 5ft for this initial setup). Also if you own more than one grill, make sure only one is plugged in while adding them to the app.
  • Cannot connect my grill to WiFi network: If you cannot see your WiFi network on the app, first make sure you are not too far from your router, one way to do that is by staying with your phone next to your grill and see if you can connect to the WiFi network with your phone. If the WiFi network is in range but you still cannot see it listed there might be two possible reasons:
    1) there are other WiFi networks with a stronger signal that your grill is detecting, in this case you will still be able to connect by using the last option in the grill list that reads ">> Enter manually << and in this case you'll have to enter all details like the network name and the password manually.
    2) your WiFi network is configured to only work in the 5Ghz mode; the 5GHz mode is a "new" high performance mode that works great with devices that requires high bandwidth like laptops, phones or tablets, but is not ideal for IoT devices like your grill because it requires more power and more resources to be used so your grill will not be able to connect to a 5Ghz network, but don't despair, your router can be configured to work both in 5Ghz and 2.4GHz at the same time, leaving you the benefits of the high speed 5GHz and allowing you to connect many IoT devices, unfortunately the settings needed to be changed depends on your router, the easiest way to change those settings is probably to contact your provider and ask them to enable the dual band mode.
  • The App is asking me to update my grill, do I have to do it?: Yes you need to update your grill in order to control it with our new app, the update process is pretty simple and you only need to leave your phone close to your grill with the app open for 5 to 15 minutes (if you were able to connect the grill to wifi the process will be faster, otherwise it will be slower, but in any case shouldn't take more than 15 minutes)
  • I have updated my grill, can I still use SmokeIT ?: No, after you have updated your grill you will not be able to use it with SmokeIT anymore, but hopefully you will enjoy our new app a lot more and you will never want to go back to SmokeIT :)
  • Will the app sends notification when temperatures are reached?: Yes you will receive notification when the grill reach the set temperature or when probes reach the set temperatures, but be aware that for best reliability of this feature is better to connect your grill to WiFi.
  • Can I connect the same grill to more than one phone/tablet? Yes you can connect your grill to as many devices as you want, and you will receive notifications on all your devices! Also you can control your Grill from multiple devices at the same time!
  • Can I connect more than one grill on my phone ? Yes you can connect more than one grill, and you can control them all together from the same phone/tablet.
  • Some/all temperature settings i have on my grill/smoker are not available in the app: We designed the new app to mirror the same exact temperature settings you can set on your grill, so it's very important to select the correct grill/smoker model when adding it to the app. If you selected the correct model but you are still seeing different temperatures please let us know so we can investigate the issue ! If you selected the wrong model you need to remove the grill (click the pencil icon in the "grill" card, and then use the "trash" button in the top-right corner) and add it again!.
If you encounter other issues please let us know!
Last but not least, if you like the new app please don't forget to give us a nice rating, and if you are encountering issues please let us know and give us a couple day to fix it before giving a bad rating !
Thank you, we hope you enjoy our new app!
 
I finally gave up using the old SmokeIT app and downloaded the new one. Upgraded as requested and did a couple of quick smoke/grills. Today I started a 5 pound sirloin tip roast. I set a temperature on probe one and now I get a message that the grill turned off about every 15 minutes, I respond no to continue cooking but the probe temperature has reset. Make all the corrections and wait for the next outage cycle. I waited this long for the new app to prove stable before installing. Guess I didn't wait long enough.

Love my 850, just wish the app had been/was/could be as good as the grill.....

Does anybody know if there's a different app that can work with my grill?
 
I have a new PB820D3 and have downloaded the PitBoss app. After selecting "Add Grill", accepting conditions and powering on the grill, it continues to state that it is "Unable to find any new grill". Looks like there are lots of issues with this app (been trying for over 2 hours now).

Any suggestions for this initial contact / connect?
 
I’m Still having the same issue. Anybody have a fix?
Maybe I’m not wording it correctly.
My grill is turned on and currently at 225 degrees.
But in the application it never shows on.
I have tried deleting the app. Unplugging my smoker for several days and removing my WiFi from the smoker and redoing it and nothing helps.
Is there something else I’m missing?
Did I buy a junk grill?
 

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First day with my Laredo 1000. Grill looks great and I’m smoking my first chicken but the one dingleberry in all this is the app.

I spent about an hour, trying everything to get connected successfully. The new app requires a firmware update on the grill and it never succeeds. I called Pit Boss and they said “oh it’s not you. It’s a known issue and we’re waiting on the app developers to fix it. Sorry about that. “

What a terrible First day experience for a new pit boss customer. The least they could’ve done is thrown in a consolation for the trouble of not being able to make a key feature work and wasting an hour trying to get it to work.
 
Hello,
As you probably already know PitBoss have been launching their new App for Android and iOS devices!
I'm one of the app developer and I'd like to give you a quick list of issues/questions you might have and solutions/answers:

  • I'm getting a lot of server errors or the app get stuck loading: Unfortunately we had some issues with our server just after launch that caused all these problems but they have been fixed and the app should be working fine now.
  • I'm not able to login or reset my password: Unfortunately the new app is completely separate from the old SmokeIT app; as such you will not be able to use the same account, but if you already have an account on pitboss-grills.com then you can use that one, or you can create a new account (even using the same credentials you have been using on SmokeIT).
  • The app doesn't see my grill: Make sure you have bluetooth enabled and (if using android) location enabled, also make sure you are close to the grill (I’d suggest within 5ft for this initial setup). Also if you own more than one grill, make sure only one is plugged in while adding them to the app.
  • Cannot connect my grill to WiFi network: If you cannot see your WiFi network on the app, first make sure you are not too far from your router, one way to do that is by staying with your phone next to your grill and see if you can connect to the WiFi network with your phone. If the WiFi network is in range but you still cannot see it listed there might be two possible reasons:
    1) there are other WiFi networks with a stronger signal that your grill is detecting, in this case you will still be able to connect by using the last option in the grill list that reads ">> Enter manually << and in this case you'll have to enter all details like the network name and the password manually.
    2) your WiFi network is configured to only work in the 5Ghz mode; the 5GHz mode is a "new" high performance mode that works great with devices that requires high bandwidth like laptops, phones or tablets, but is not ideal for IoT devices like your grill because it requires more power and more resources to be used so your grill will not be able to connect to a 5Ghz network, but don't despair, your router can be configured to work both in 5Ghz and 2.4GHz at the same time, leaving you the benefits of the high speed 5GHz and allowing you to connect many IoT devices, unfortunately the settings needed to be changed depends on your router, the easiest way to change those settings is probably to contact your provider and ask them to enable the dual band mode.
  • The App is asking me to update my grill, do I have to do it?: Yes you need to update your grill in order to control it with our new app, the update process is pretty simple and you only need to leave your phone close to your grill with the app open for 5 to 15 minutes (if you were able to connect the grill to wifi the process will be faster, otherwise it will be slower, but in any case shouldn't take more than 15 minutes)
  • I have updated my grill, can I still use SmokeIT ?: No, after you have updated your grill you will not be able to use it with SmokeIT anymore, but hopefully you will enjoy our new app a lot more and you will never want to go back to SmokeIT :)
  • Will the app sends notification when temperatures are reached?: Yes you will receive notification when the grill reach the set temperature or when probes reach the set temperatures, but be aware that for best reliability of this feature is better to connect your grill to WiFi.
  • Can I connect the same grill to more than one phone/tablet? Yes you can connect your grill to as many devices as you want, and you will receive notifications on all your devices! Also you can control your Grill from multiple devices at the same time!
  • Can I connect more than one grill on my phone ? Yes you can connect more than one grill, and you can control them all together from the same phone/tablet.
  • Some/all temperature settings i have on my grill/smoker are not available in the app: We designed the new app to mirror the same exact temperature settings you can set on your grill, so it's very important to select the correct grill/smoker model when adding it to the app. If you selected the correct model but you are still seeing different temperatures please let us know so we can investigate the issue ! If you selected the wrong model you need to remove the grill (click the pencil icon in the "grill" card, and then use the "trash" button in the top-right corner) and add it again!.
If you encounter other issues please let us know!
Last but not least, if you like the new app please don't forget to give us a nice rating, and if you are encountering issues please let us know and give us a couple day to fix it before giving a bad rating !
Thank you, we hope you enjoy our new app!
I am enjoying my new Pit Boss grill and the App worked great—- however, I am now getting a strange notification. I unplugged and covered my grill before heading out of town, however I am getting notices that my grill is heating to the set temperature. This is impossible as it is unplugged and sitting on my patio. I opened the app and powered it down, but this continues to happen over and over. Any idea what is causing this?
 
I am enjoying my new Pit Boss grill and the App worked great—- however, I am now getting a strange notification. I unplugged and covered my grill before heading out of town, however I am getting notices that my grill is heating to the set temperature. This is impossible as it is unplugged and sitting on my patio. I opened the app and powered it down, but this continues to happen over and over. Any idea what is causing this?
Well there is the alternate universe theory.
 
Purchased legacy smoke it controller for my navigator. No problem connecting to APP, but when I turned it on this morning it would not power on. Then I noticed an L82 code or L02. Finally got it on but screen was barely lit, then proceeded to trip off after a few mins. This happened several times to the point I put the old controller back in.

Anyone else have total failure like me?
 
I am enjoying my new Pit Boss grill and the App worked great—- however, I am now getting a strange notification. I unplugged and covered my grill before heading out of town, however I am getting notices that my grill is heating to the set temperature. This is impossible as it is unplugged and sitting on my patio. I opened the app and powered it down, but this continues to happen over and over. Any idea what is causing this?
 
InkBird

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