New Pitboss Grills App
- Thread starter PitbossGrillsDev
- Start date
Steve In Pa
Well-known member
Yes, they want you to know how cleverly thorough they are. Again. And again. And again.
Kp33
Well-known member
And again and again
Upinmygrill
Well-known member
And again, same here.
I complained about this on July 4 when I fired up the smoker. It’s so ridiculous that I bought probes with wireless monitoing.
What’s crazy is that the can’t fix it. It should be a simple thing, but they farm it out and are too cheap to pay for needed fixes. They also have a very bad review team, because nobody should have signed off on this crap
Kp33
Well-known member
When I first got the PB years ago the company who ran the app was great very rarely had isuses and if they did fixed in a week. App alerted you by sound when cooking or probe temp was reached didn't do the on off thing now it was really nice . PB then stopped using them and ever since it's been so up and down moslty down. Even now sometimes I get sometimes I get alerted by sound and sometimes no. I agree should be all some fixes.
Robnjay
Member
I found the customer service to be VERY useful when they sent me a new controller for my PB1150 and then guided me through some changes to my use of it; it is rock steady.
However - the app - some observations (I am a computer tech). My PB is on a node of my Eero mesh system which also has a couple of other IOT devices on it, my garage door opener uses the same chipset as my Pit Boss.
The Eero system has a management app which allows me to see which devices are connected and the last 14 days of activity for all these devices.
For several weeks I was having to reconnect my grill to my WiFi network EVERY time I started a cook. When I looked at the Eero systems device activity report it was clear that the grill was being disconnected the same night at 2:36 AM every time. Nothing else was happening on my network anywhere close to that time on these days.
On a big holiday this spring I was unable to catch connect the grill to the app but I could see that it was connected to my WiFi on the Eero app. I think the server was down at Danson (others complained).
Question: why does my grill have to be connected to Danson’s server just to start the app on my phone and connect to the grill on MY local area network?
Also I always thought the 2:36 AM shutoffs smelled like what happens when a server does it’s nightly backup…
Way too much in my bizness… If the connection is about fancy graphics (like flames) or saving my cook - I don’t need the flames and the connection only needs to happen AFTER I click “Yes” to save the cook.
I don’t think it’s fair to say they are useless. They have to deal with a bad product. I had a guy on the phone for 1/2 hour. He send me a new controller. I never put it in.
We’ve been asking that question for years. Why do we have to log in to use our grill?
Robnjay
Member
So I finally got around to making sausage out of the last of my cut up venison and pork butt in the freezer. I knew these would smoke for hours so I went across town to lunch with a buddy.
My phone proceeded to pop up the message that my grill reached its set temperature. So I pulled up the app and I could control my grill from the restaurant! New for me and a very positive thing
Today I am cooking wings and I got a new look on the app:
Notice the bluetooth and WiFi icons in the top right corner and a third unknown icon on the right.
Very nice….
My phone proceeded to pop up the message that my grill reached its set temperature. So I pulled up the app and I could control my grill from the restaurant! New for me and a very positive thing
Today I am cooking wings and I got a new look on the app:
Notice the bluetooth and WiFi icons in the top right corner and a third unknown icon on the right.
Very nice….
GordYoung
New member
Whatever happened to the analytics function? I need to see my brisket's temperature vs. time plot to judge when the stall is happening.
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