No, that will not give you the update. You will have to send the controller off to them to have the firmware updated. From what I understand that 3 step process is a waste of pellets because some people are still having issues after doing the same process. I cannot confirm because I do not have a model with a PID controller.Here is the response to me via the tech support email
There has been an update to your case:
If you're having issues with the grill holding temp on the lower settings, there is a 3 step burn off process we'd have you do. If after this you're still having issues, please let us know as we have a plan in place to reprogram the board.
If you do this in a single day, expect it to take about 5 hours.
Set the grill directly to 350ï¿½ instead of Smoke and run it at that temp for 40 minutes. After that, drop the grill down to 200ï¿½ and let it run for an additional 40 minutes. Shut the grill down and let it cool down. After that, turn the grill back on to 350ï¿½ for another 40 minutes, then down to 225ï¿½ for 40 minutes and shut it down again after that. Then start up to 350ï¿½ for a final 40 minutes, then down to 250ï¿½ for 40 minutes. After that's been done, the board should "learn" from that and your temps may be more in line. This will take a bit of time, but there have been quite a few people who've stated this works very well for them.
Please reply directly to this email or give us a callback if you have anymore issues.
If you would like to respond to this case, please reply to this email.
Will it add the 10 degree increments like the video says??
funny, I have reported issues with mine and have not heard anything from them.Member of my church has a 850 I told him about it so he contacted them and they are sending him a return label for his controller to be updated.
call them that is what he didfunny, I have reported issues with mine and have not heard anything from them.
But they are sending me a new cover that has the same problem as the first one, draw strings don't work. I didn't ask for a new one, just pointed out that the draw strings don't work.
I would rather have a controller with proper temperature increments.