Gryszkiewiczg
New member
Have my grill all tore apart with issues and pit boss will not respond to correct them.
Whats up with pit boss customer service
- Thread starter Gryszkiewiczg
- Start date
Call them and leave a call back number. They are better to respond earlier in the day.
Gryszkiewiczg
New member
On the phone with them now, Thanks for the info, Stay Tuned
Gryszkiewiczg
New member
Off the phone they have another control display on the way !!!!
Keep us updated
Gryszkiewiczg
New member
Will do Thanks for your help so far !!
bmack500
New member
I've been communicating with them via email. I got an initial partial response; my controller would not create recipes, and it keeps flipping the temp back to minimum.
They wrote back and said to register it, and they'd send a new controller. I replied to the previous email stating that I had registered, and to please send a replacement. They never responded or sent one; so Lowes is picking it up for a return on Saturday.
Went ahead and ordered a Yoder, overkill perhaps but good.
They wrote back and said to register it, and they'd send a new controller. I replied to the previous email stating that I had registered, and to please send a replacement. They never responded or sent one; so Lowes is picking it up for a return on Saturday.
Went ahead and ordered a Yoder, overkill perhaps but good.
You will be happy with the Yoder. When dealing with Pit Boss it is always best to contact them by phone. It's a pain because a lot of the time they don't answer but you can leave a call back number. The best time to call is in the morning during the week and they are very helpful.
Again, I think you are gonna like that Yoder there are some people here who did the same thing.
Again, I think you are gonna like that Yoder there are some people here who did the same thing.
RSAUGE
New member
I personally have had very good responses from Pit Boss, they have been good about replacement parts and advise.
ANT0407
Well-known member
I have as well, they even sent me a 20lb bag of competition blend and 2 bottles of rub when the gasket for the lid on myv1600 was on back order.
Right after I seasoned my 820 the display quit working. They shipped me another one. Put it in today and works perfectly!! Plus they added this to the box! Very happy.
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Tony the Tooth
New member
Always call. I got an initial reply with a huge list of things to do that didn’t change when I put in my wifi controller. Called and left my number. Called me back and in 10 minutes they sent me a new controller right away
