I've been communicating with them via email. I got an initial partial response; my controller would not create recipes, and it keeps flipping the temp back to minimum.
They wrote back and said to register it, and they'd send a new controller. I replied to the previous email stating that I had registered, and to please send a replacement. They never responded or sent one; so Lowes is picking it up for a return on Saturday.
Went ahead and ordered a Yoder, overkill perhaps but good.
You will be happy with the Yoder. When dealing with Pit Boss it is always best to contact them by phone. It's a pain because a lot of the time they don't answer but you can leave a call back number. The best time to call is in the morning during the week and they are very helpful.
Again, I think you are gonna like that Yoder there are some people here who did the same thing.