No, I've had the grill for about two years now and never had this issue which is why it's confusing. Is there a chance a wire short circuited which is making the auger continuously feed pellets?Sounds like the wires are crossed which is a common problem. Is this a new unit? If so look at the wiring diagram in the user manual. I think the fan and auger wires are crossed. Very common problem with Pit Boss out of the box.
Ok, thank you. I'll try giving them a callThat's really odd. I have no clue, best bet is to call PB customer service and leave a call back number. They are short staffed and hard to get a hold of but I have found it best to call them and then leave a call back number.