Firmware update

Funnone

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I have the KC combo and downloaded the firmware update via the Smoke IT app, it downloads to 100% via Bluetooth and initializes and then prompts me to unplug the grill for a few moments and plug it back in. but when I plug it back in and turn it on the (IT) light is still flashing. Am I missing a step to finish the firmware update? Thanks for any help!
 

Sparky

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I have the KC combo and downloaded the firmware update via the Smoke IT app, it downloads to 100% via Bluetooth and initializes and then prompts me to unplug the grill for a few moments and plug it back in. but when I plug it back in and turn it on the (IT) light is still flashing. Am I missing a step to finish the firmware update? Thanks for any help!
Same here . I have just about given up on it.
 

takantor

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I have the KC combo and downloaded the firmware update via the Smoke IT app, it downloads to 100% via Bluetooth and initializes and then prompts me to unplug the grill for a few moments and plug it back in. but when I plug it back in and turn it on the (IT) light is still flashing. Am I missing a step to finish the firmware update? Thanks for any help!
I think there is much to be desired in their documentation. I have the Lockhart platinum and I guess I am lucky everything worked out of the box. I am an IT professional and was very excited about the Lockhart being blue tooth and wireless. I did the firmware upgrade about 5 times. What seemed to work for me is move the smoker within range of your wireless network. If all is working ok you will see a blue tooth, wireless and cloud icon. Make sure wireless is setup in the IT app (gear icon in upper left). Try the update and when done unplug as directed. Wait at least a minute to plug back in. Be patient with the temp Wiggins out. It will eventually stabilize. Good luck!!!
 

Amabob

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I just found out from tech support that the IT light will continue to flash if you have not completed the wireless network setup. Mine quit blinking immediately after that.
 

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