Big Ron
Member
Received yesterday, assembled per instructions with no Issues. plugged in and filled hopper. Panel shows power, will not power off and dial selector will not do anything when pressed and turned. Customer support non existent.
Don’t work
- Thread starter Big Ron
- Start date
HuntJ08
Active member
You have "leave your number" when you call customer service.
They usually call back in a reasonable amount of time.
Covid-19...….
Are you holding down the power button a few seconds to power off?
They usually call back in a reasonable amount of time.
Covid-19...….
Are you holding down the power button a few seconds to power off?
Big Ron
Member
Thanks, but did that yesterday and today as well email to customer support. No reply from anyone. Yes, doesn’t feel like it is pressing down against anything.
HuntJ08
Active member
They had to send me out a new control panel (for a different issue).
Took me about 10-15 mins to change out.
Come to find out the issue I was having was not the control panel, so I have an extra one for repair parts down the line.
These Lockhart are so new, They will "throw" parts at you to replace. heads up--Sometimes parts are backordered. You hit them with issues that are not in their repertoire-- and they guess at it.
After replacing a couple of other parts, mine seems to be a-okay now.
Leaving my trouble ticket "open" until I am assured "all is well."
Took me about 10-15 mins to change out.
Come to find out the issue I was having was not the control panel, so I have an extra one for repair parts down the line.
These Lockhart are so new, They will "throw" parts at you to replace. heads up--Sometimes parts are backordered. You hit them with issues that are not in their repertoire-- and they guess at it.
After replacing a couple of other parts, mine seems to be a-okay now.
Leaving my trouble ticket "open" until I am assured "all is well."
Big Ron
Member
They said the board is bad, sending a new one, in 4 to 6 weeks. Grill is one day old and never used. Poor, poor quality control.
Big Ron
Member
They said 4-6 weeks but got an email last night that the board had been shipped and would arrive Monday, hopefully this will be the cure. Thanks for your reply.
Big Ron
Member
Installed new board and grill is working properly. App doesn’t work well, won’t adjust temp or turn grill off. Good for monitoring only.
Good to hear Ron. There have been tons of complaints about the app (I don't have a Lockhart so I don't need it) but the important thing is that your grill seems to be working now.
DaveXDm9
Retired Moderator
What I heard they are now getting really close back to normal operations due to Covid. The parts are now starting to come in overseas and hopefully by September they will be back to normal on customer service.
Big Ron
Member
Another thing is that you can’t turn the lights on without turning the grill on, poor design.
How long did it take to get your new control panel Iv been waiting for 4 days for it to ship still in processing
Big Ron
Member
I called them on Tuesday last week, after determining the board was bad she said it would take 2-6 weeks. The next morning I received emails saying the board has been shipped by Fedex. i logged on to my fedex account to track. I received the board the following Sunday and after a 15 minute install the grill works good.
Iv been waiting 4 days still processing order it says hopefully it ships soon I’m ready to start smoking again
Big Ron
Member
about what temp does the lower grill need be at to keep 225 in the smoker?
HuntJ08
Active member
You will be surprised at this.
Take one of your meat probes and hang it in the upper cabinet.
It is actually about 30 degrees hotter than the digital on the control board.
The probe in the upper cabinet is in a bad location (bad design).
The bottom cabinet temp doesn't need to be set as high as you think.
Take one of your meat probes and hang it in the upper cabinet.
It is actually about 30 degrees hotter than the digital on the control board.
The probe in the upper cabinet is in a bad location (bad design).
The bottom cabinet temp doesn't need to be set as high as you think.
