I purchased a Pitboss Griddle for my husband for camping. We had a huge trip coming up with a large group of family. It was delivered the day before the trip. The box was in perfect shape, no dents, no tears, no dings. When we opened the box the whole back corner was dented in. The legs did not want to fold down into place. Another separate box inside had the side trays in them. Same thing, box was good, side trays had dents all over them. I called customer service and the lady all but laughed at me. She told me that it was an issue that I had to take up with Lowes. It made no sense because it was shipped straight from the manufacturer. Lowes didn't package damaged items. They refused to do anything for me. I am so upset. That's a lot of money to spend on a grill and then you have to bend all the metal back and drill out the holes just to get the screws in to secure the legs. My husband needed it for the next day. There was no way for me to get him a replacement.