cant get temp over 260 for burn off

[cjwatt]

Have a brand new series 3 electric smoker. The temp for the burn off is 350. Can't get above 260. Help???

 

[MikeInFla]

Call Pit Boss customer support. They are there on as Sundays maybe they can help trouble shoot. I have a series 3 as well and it gets to 350 no problem.