Edchad
Well-known member
Man it’s been a crazy day. I, along with a lot of other people have been up and down over the Smoke it app situation. Lots of frustration. But I do believe they’re really trying to get the new one out. Only explanation for the activity at the App Store. But I’m gonna let that go for awhile till the ‘smoke’ clears a little. Lol.
Today I broke out my older Hammertone S2. I haven’t used it in awhile. I even made a thread about it. I put in two racks of baby backs after loading up the chip pan and getting it cranked up.
I wound up about 2 hours later adding about 1/2 pan of chips again for a little more smoke. Good old hickory chips.
Same routine ive done since somewhere in y2017 when I got this thing.
I was watching my temp reciever for the probe I had in there checking the cook temp. And I felt these things should be close at one point so I got up to go check em. When I got out there I heard a beeping noise and saw Err flashing on my screen!
I tried powering it down but it wouldn’t shut off. At that point I quickly unplugged the thing. Whatever had happened must have JUST happened because my cooking temp was still reasonable. And I checked the ribs and they were as usual, very good. Took em in and tended to them and put them in the oven waiting for my wife to come in. I actually cooked these things at her request.
Now way later I get my manual and go back out there. It had cooled off obviously by then too. The code according to the book related to the temperature probe. I cleaned it off as best I could and plugged it back in but it would pretty much go straight to the beeping and the Err popped back up. I was hoping the probe was dirty enough or something to quickly straighten it out. No such luck. So here I am. Not wanting to use my PBV4PS2 till I have a new app. And now my old faithful Hammertone is messed up.
trust me. I was in Smoker hell. Lol. I’ve said before I haven’t had much experience directly with PB service. Support. I’ve read horror stories as well as praise for em. But never had any first hand experience.
The book had a number and also an email address for support. It was getting a little late in the day so I decided to try an email. I wrote one and gave all the details. Along with when and where I bought it. And the serial number. And figured if I didn’t hear from them I’d call in a couple of days.
now this thing has got to be out of warranty. I only asked if it was related to that sensor and about what would it cost to fix it.
I just checked my emails a little over an hour ago. And to my surprise I had a reply. They actually have a new sensor and harness headed my way and included instructions on how to install it.
To say I was surprised would be an understatement. And didn’t charge a dime for a cooker I bought I think in 2017.
Thanks to those guys at PB that have fixed me up. I appreciate it. And for me at least makes me believe they have to honestly be trying to get that app straightened out.
Gotta give credit where due.
Today I broke out my older Hammertone S2. I haven’t used it in awhile. I even made a thread about it. I put in two racks of baby backs after loading up the chip pan and getting it cranked up.
I wound up about 2 hours later adding about 1/2 pan of chips again for a little more smoke. Good old hickory chips.
Same routine ive done since somewhere in y2017 when I got this thing.
I was watching my temp reciever for the probe I had in there checking the cook temp. And I felt these things should be close at one point so I got up to go check em. When I got out there I heard a beeping noise and saw Err flashing on my screen!
I tried powering it down but it wouldn’t shut off. At that point I quickly unplugged the thing. Whatever had happened must have JUST happened because my cooking temp was still reasonable. And I checked the ribs and they were as usual, very good. Took em in and tended to them and put them in the oven waiting for my wife to come in. I actually cooked these things at her request.
Now way later I get my manual and go back out there. It had cooled off obviously by then too. The code according to the book related to the temperature probe. I cleaned it off as best I could and plugged it back in but it would pretty much go straight to the beeping and the Err popped back up. I was hoping the probe was dirty enough or something to quickly straighten it out. No such luck. So here I am. Not wanting to use my PBV4PS2 till I have a new app. And now my old faithful Hammertone is messed up.
trust me. I was in Smoker hell. Lol. I’ve said before I haven’t had much experience directly with PB service. Support. I’ve read horror stories as well as praise for em. But never had any first hand experience.
The book had a number and also an email address for support. It was getting a little late in the day so I decided to try an email. I wrote one and gave all the details. Along with when and where I bought it. And the serial number. And figured if I didn’t hear from them I’d call in a couple of days.
now this thing has got to be out of warranty. I only asked if it was related to that sensor and about what would it cost to fix it.
I just checked my emails a little over an hour ago. And to my surprise I had a reply. They actually have a new sensor and harness headed my way and included instructions on how to install it.
To say I was surprised would be an understatement. And didn’t charge a dime for a cooker I bought I think in 2017.
Thanks to those guys at PB that have fixed me up. I appreciate it. And for me at least makes me believe they have to honestly be trying to get that app straightened out.
Gotta give credit where due.
