What a shame with Pit Boss ngl

fanito

New member
Joined
Sep 7, 2021
Messages
1
Reaction score
0
Location
35244
I bought the PBV4PS2, vertical smoker in Lowe's... the first two cooks went well, the 3rd one I got temperature probe error. Solution? Pit Boss will send you a new one... fine, 2 weeks later I got it, NO INSTRUCTIONS! They referred me to the YouTube channel which is worthless for those who have that model -Pit Boss Pro Series 4 Series Vertical Smoker- because the wiring is not in the same place. Like, part of ANY R&D process is documentation post sale if they are pretending for us to do the repairs. Unbelievable that a company THAT big still don't have any how-tos for a part that seems to be quite defective. Customer service is completely clueless and still wanted me to fetch the probe from under and never mind this model has the probe in the side, next to the main board.... what a shame..... what a shame.....

On that note, anyone here knows how to change the internal temperature probe in that particular model (PBV4PS2)?
 

Mike From R.I.

Well-known member
Joined
Jan 29, 2021
Messages
418
Reaction score
288
Location
02816
I bought the PBV4PS2, vertical smoker in Lowe's... the first two cooks went well, the 3rd one I got temperature probe error. Solution? Pit Boss will send you a new one... fine, 2 weeks later I got it, NO INSTRUCTIONS! They referred me to the YouTube channel which is worthless for those who have that model -Pit Boss Pro Series 4 Series Vertical Smoker- because the wiring is not in the same place. Like, part of ANY R&D process is documentation post sale if they are pretending for us to do the repairs. Unbelievable that a company THAT big still don't have any how-tos for a part that seems to be quite defective. Customer service is completely clueless and still wanted me to fetch the probe from under and never mind this model has the probe in the side, next to the main board.... what a shame..... what a shame.....

On that note, anyone here knows how to change the internal temperature probe in that particular model (PBV4PS2)?
Yes i do, check your mail
 

Attachments

  • image000000 (7).jpg
    image000000 (7).jpg
    170.1 KB · Views: 21
Last edited:
Top