I have now owned 2 Pitt boss smokers. The first one was a fantastic unit always worked great. So I decided to upgrade to a bigger unit. The new unit that was available, is now full of flaws. Has not worked right sense I purchased it. Will not hold correct temps, to what it is set to. They sent me a new thermometer. Now it is way off. And it says it is over heating and shuts down. But the stand alone thermometer I placed on the grill never gets above 250. I have called and called about this, to get no help. Can anyone give me some ideas to get this resolved????
Unhappy customer
- Thread starter Agambaro1
- Start date
Welcome from east Texas to the group!
How old is the new one?
Check the placement of the igniter and check all of the connections
If you’ve used it several times try cleaning the temperature sensor
Hopefully this helps you
tcreson
Member
I thought I was getting into a great grill/smoker with this Pit Boss Pro 850. However, I'm finding out there's virtually no support, nor is there any direction that correlates to my grill on "how to smoke" with it!! Good grief, is it such a secret that Pit Boss left such info out of their publications? I bought this thing as a grill/smoker, not a PUZZLE!!!
I own the 820 with no issues
Did you check out everything I mentioned?
tcreson
Member
There's no issue of the grill, that I can see, aside from no instructions other than turn it on, set temperature, cook, turn it off, etc.
Check out what I sent you
tcreson
Member
What did you send?
Where did you send it?
You other post. A video
tcreson
Member
You mean the video that had to be reposted by the publisher because it was wrong?
I appreciate the info, but the fact that I'm having to go back/forth in a Forum just to get info that should've come WITH the product is what's so ludicrous.
Ok let’s start at the beginning
Turn it on
S setting is the smoke setting. I set mine on 4
Leave the lid open until it starts smoking. Set your desired temperature
I like low and slow.
When your done cooking then crank up the heat to highest temperature and burn off anything left on the grates.
When it cools down unplug it
I clean mine after each cook including the temperature sensor to stop temperature swings.
tcreson
Member
I see the S setting, but there is no "4" anywhere on the display nor on the app...puzzle.
I appreciate the other pointers as I see those as being quite useful.
Mine on my 820 is in the top right corner
You get a chance , turn it on and post a pic
When you push the button you’ll see the number change
Jimsmokes
Well-known member
My pro 1150 starts on S. I let it run there lid open till it lights. You'll see some smoke start then you'll hear the fire when it lights. Close the lid and let temp settle 180° on mine.
At that point toss whatever you're cookin on. I leave mine on smoke for the first hour or so. Then I set my cookin temp.
tcreson
Member
In the pic, I assume you're talking about the "Step", and under that "P1"...I can get it to flash, but no, number does not change. No, when you turn the knob the number does not change. When you press the knob it merely advances to through the Timer settings.
Maybe this thing's messed up, which is why none of the instructions match up to what I'm seeing?
Maybe this thing's messed up, which is why none of the instructions match up to what I'm seeing?
Attachments
Sounds like you have a controller issue
It’s under warranty
Call pitboss support first thing in the morning’s
That’s your best bet.
Won’t cost you anything
Pit Boss Photos
Pit Boss Photos
