Problems Contacting Customer Service

[DocH]

I have had a Pitt Boss Lexington approximately one year. Control board failed completely one month ago. Customer service said a new control board was being shipped under warranty which was great. Unfortunately, over a month now and no control board has arrived. The larger problem is my inability to reach anyone in customer service via email, phone, chat or through the Corporate offices. I have been trying all such methods of contact for over a week but no answer or response. Makes one think they may not be in business any longer. Has anyone else experience these issues or found a way to contact "Danson Inc.-Pitt Boss" shy of driving to Arizona?

 

[Mike From R.I.]

Call first thing in the morning 877 303 3134 option 2. My replacement controller took 5 months to arrive.

 

[Jgomesy]

I have had a Pitt Boss Lexington approximately one year. Control board failed completely one month ago. Customer service said a new control board was being shipped under warranty which was great. Unfortunately, over a month now and no control board has arrived. The larger problem is my inability to reach anyone in customer service via email, phone, chat or through the Corporate offices. I have been trying all such methods of contact for over a week but no answer or response. Makes one think they may not be in business any longer. Has anyone else experience these issues or found a way to contact "Danson Inc.-Pitt Boss" shy of driving to Arizona?

Nobody home at customer service .. I wrote them awhile back ..... no response.... never will buy their crap again

 

[god910]

Been calling for 2 full days now with no answer.

 

[Cowboy1955]

I’ve called twice and someone answered right away
Got my new controller for my 820 within a week plus large containers of three different rubs
Try calling first thing in the morning
Hopefully this helps you

 

[god910]

I finally was able to leave my phone number today, after two full days of trying and they called back within 2 hours.

 

[Cowboy1955]

I finally was able to leave my phone number today, after two full days of trying and they called back within 2 hours.

Stay on top of it !

 

[god910]

Already have my order number for the replacement. Haha