BurntOfferings
Member
After becoming an owner by way of gift, the many problems I have personally encountered and the inconsistent explanations by PB customer service lead me to believe there is a flaw in the control board or "brain" of these smokers. This site and others are full of problems that describe the frustrations and inconsistent results of this product. The cost of these "smoke boxes" would imply quality yet often owners are left to their own engineering or You Tube videos of Shade Tree fixes.
I believe Pit Boss is not being fully transparent with their product problems yet continue to push out merchandise to unsuspecting consumers. I also believe that businesses that front these products (BBQ Guys, Lowes, etc.) with glowing reviews that ignore our reported issues are not helping inform or protect the little guy.
Pit Boss should issue a recall or provide a replacement control board to any owner that wants one - no questions asked, but they probably can't guarantee the replacement at this time which is why they seem to be "fumbling" through customer service calls.
I will be using my neighbors Masterbuilt this weekend due to an unreliable PB.
I believe Pit Boss is not being fully transparent with their product problems yet continue to push out merchandise to unsuspecting consumers. I also believe that businesses that front these products (BBQ Guys, Lowes, etc.) with glowing reviews that ignore our reported issues are not helping inform or protect the little guy.
Pit Boss should issue a recall or provide a replacement control board to any owner that wants one - no questions asked, but they probably can't guarantee the replacement at this time which is why they seem to be "fumbling" through customer service calls.
I will be using my neighbors Masterbuilt this weekend due to an unreliable PB.