My videos aren’t posting I guess , but from my last post I called again about my auger that moves forward snd back and side to side , they claimed this was still in regular operating condition . Then I asked why it doesn’t get up to temp or takes so long “ my thought was that since the auger is moving back it’s not grabbing pellets , then the next batch of pellets pulls it forward” I still think this is the case but when I mentioned the length of time it takes to get up to temp like Ron’s post above they said it was the temp probe and sent a new one , it didn’t do anything . I’m not satisfied at all with this smoker . I like to reverse sear and use the direct flame to finish but I can’t even get the damn thing to continually feed pellets because the auger doesn’t work . They just keep sending me every part they can think of besides the augers and fan like I asked . Super frustrating that pit boss techs can’t even answer the questions tbey just say “ let me put u on a brief hold while I talk to a engineer. When I asked to talk to a manager or the engineer they said I cannot . I think they know they have a junk smoker and are just trying to buy there time until I’m so frustrated I just cut my losses . BS
Yeah, I’m not very happy with the Laredo either.I came to the conclusion to use this grill like a gas grill at temps from 300 to 350 degrees. It's 54F outside and it took 1 hour to get to 200. still got 100 to go. This is the most useless grill I ever seen. I'm past the 90 day mark so I'm stuck with it. If someone is reading this to decide on a pit boss don't buy a Laredo. It only smokes at temps under 200 unless you put a smoke tube in it. I can't say anything about the other models except I will never own one.