PB700DX trouble reaching temp

PitBoss_Guest

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I recently purchased the pitbull 700 DX. Within the last month.
Both times that I have used it, it has taken between 45 and 55 minutes to reach 375°
I tried using it for a third time today and the unit would get up to 220° and stop climbing. I would hit the temperature control button to confirm my set point and then it would continue heating. This procedure had to take place multiple times to get it to the set point.

Any ideas or is there a factory reset I can do?
 

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