Thank you. It will definitely go back.No, it should not be making that noise. It sounds like the fan is hitting something. You have several options. Take it apart and see what it looks like, call Pit Boss customer support or return the unit to Lowe's. If it was me I would return it and get another one.
Thanks!! Just double checked the box, bags and foams. No warning card around. :/There should have been a WARNING card in the box when you unboxed it about the auger fan. I gently pulled the louvers out and the noised stopped.