I just bought the Ultimate 4 Burner. I noticed towards the right side there are welds under the hot plate for the brackets. Right about there the surface had a slight wear mark. After cooking on the griddle that area doesn't seem easy to remove the remains. I have to scrub really hard with the scrubber sponge. I called customer service and they asked for a pic of the area. Once they saw it he said there looks like an issue with the coating and will replace the hot plate no charge. That's great. I happen to ask how much does it cost buying one and he said 60.00! That's it? Seems when they ship it to me it would cost more than the hotplate itself!