Fire and ERR code on new vertical smoker

GataLoca

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Just assembled our new vertical smoker and completed the burn off yesterday. Got everything going for the first cook today at 225. Within 30 minutes, a fire started. The smoker started constantly beeping with code ERR flashing. Even now, hours later and completely cool, if I plug it in, the ERR code flashes non stop. There is no grease, there is no ash. The temperature probe functioned perfectly yesterday.

What happened? And can I fix this? I called and never heard back from customer service.
 

MikeInFla

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ERR code is a temp probe connection error. It can be fixed but I don't know how to do it. When calling customer service it is best to call early in the morning and leave a call back number. I have a vertical as well but don't know how to access the wiring. I have taken my Pit Boss grill apart before but it is a bit different than the vertical.

Page 24 has the diagram on a vertical smoker
https://dj4htnsq11to6.cloudfront.net/catalog/manuel/77350_20171005.pdf
 

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