Err code on burner for KC combo

Ribdaddy

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How do you get ahold of pit boss? I am a new pit boss owner and I can’t use my KC combo because of an err code on the burner. I have emailed 4 days ago and heard nothing I have tried the customer service and can’t even get through it hangs up on me every time!
 

MikeInFla

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Try the customer service number early in the morning. Leave a call back number instead of staying on hold. Some have also said you can get in touch with them on Facebook and they seem to respond quickly there but I have never done it because I am not on FB.
 

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