Ok missing parts from new grill, bought last thurs. Called p.b. fri. Got parts ord. Called this afternoon, to get tracking # , was informed it is still in confirmed status, I ask , has it not shipped yet, im just looking for a tracking #, kid said i won't have a tracking # for you even if it has already shipped. What??? And then he told me it hadn't shipped and it ma take 7-10 days to ship, ??? Holy mother of pit boss.... you gotta be chittin me. HUGE DISSAPOINTMENT, tell me something I may like about p.b.
Dissapointed in pit boss cust. Serv.
- Thread starter Bigtuna
- Start date
Yeah I remember several years ago needing some new parts and it took them forever to ship out. I got tired of waiting so I just ordered what I needed from Amazon and made it work. Then kept what Pit Boss finally sent as a back up. I don’t remember what it was, might have been a fan motor.
Ok... update.. tomorrow will be a wk on my order for missing parts on a $600. Grill/smoker i can't use..yet. but I called today and talked to a nice lady who told me that all the parts were in stock, has been sent to warehouse just waiting for someone to pick the order and box and ship!! She said they may get it out next wk sometime!!!! Holy chitt man.. are my expectations too high?? Ok rants over now thanks for listening.
Pit Boss Photos
Pit Boss Photos
