Ash tray clean out holes don’t line up

Ronniem09

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I picked up 4v2 at Lowe’s. It was already assembled. I noticed the ash tray clean clean out was not all the installed but did not say anything. After getting the smoker home I could not get it closed all the way. I noticed the ignition and auger was slightly below the holes. Is there a way to adjust?
 
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I'd call Pit Boss 1-877-303-3134 option 2. It should slide right in , and a thumbs screw to lock it in place underneath.
 

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