What’s going on at PitBoss??

[SagamorePitMaster]

Not sure if anyone else is experiencing this but customer service seems to be lacking at PB. I am still waiting for a missing part to a PBV4 that I bought in Aug 2021 and a replacement door for the pellet compartment on an 1150 that I bought in Apr 2022. They’ve said supply chain issues but at this point it’s hard to believe I still haven’t received the part from Aug ‘21.

 

[Mike From R.I.]

Took 5 months for my new controller to come in for my PBV4PS2.

 

[Dad_Roman]

My kid had to have a new controller and it was bad from the get go. Second one arrived and its running ok now.

The whole process was several months.

 

[Cowboy1955]

Not sure if anyone else is experiencing this but customer service seems to be lacking at PB. I am still waiting for a missing part to a PBV4 that I bought in Aug 2021 and a replacement door for the pellet compartment on an 1150 that I bought in Apr 2022. They’ve said supply chain issues but at this point it’s hard to believe I still haven’t received the part from Aug ‘21.

As Mike said. Their having issues for sure.
If I were you I’d call them back every morning until I got satisfaction that the parts are definitely on they’re way. And anything else they’d send you for free for havin to deal with the issues