Troubles Already

[DPS]

So far, very disappointed. On my second smoke, only two hours in, the smoker just stops, and yes the hopper is full. No error message, nothing. Only the power light comes on, the rest of the panel is blank. PB850DX. Any ideas. Cant get anyone from Pit Boss to actually answer a phone.

 

[Cowboy1955]

Welcome from Texas to the group!
Check all of your connections
Sounds like a controller issue
Call PitBoss support first thing this morning
The grill has a five year warranty

 

[primeone]

Welcome to the forun @DPS - Let us know if you are able to get the issue resolved.

 

[Sparky]

Welcome to the group from Mesquite, Texas. Sorry to hear about your problems.

 

[Mike From R.I.]

Welcome from Rhode Island. Try customer support first thing in the morning 877 303 3134.
I would imagine with the trade wars either Pit Boss will make stuff in America or just go out of business with their products not worth the money with 125% tariff.

 

[chamberscreek]

So far, very disappointed. On my second smoke, only two hours in, the smoker just stops, and yes the hopper is full. No error message, nothing. Only the power light comes on, the rest of the panel is blank. PB850DX. Any ideas. Cant get anyone from Pit Boss to actually answer a phone.

Unfortunately, I've had this as an ongoing issue on my LG800 smoker. They've provided a replacement controller, but it still happens. Last occurrence was this weekend -- left the smoker alone for 60-90 minutes, came back and it was off. No errors, no power issues. So frustrating.

 

[bobissmokin]

Welcome! Hope your issue is resolved soon.