This can’t be good

[Kp33]

So cleaning the boss today and noticed this in my pellet cup, wondering if that is causing smoke to get into hopper also notice of late it doesn’t get as hot as it used to maybe because it’s losing heat due to those holes.

 

[Steve In Pa]

So cleaning the boss today and noticed this in my pellet cup, wondering if that is causing smoke to get into hopper also notice of late it doesn’t get as hot as it used to maybe because it’s losing heat due to those holes.

We’re looking through those black areas into the interior? What model and how old is it?

 

[Kp33]

We’re looking through those black areas into the interior? What model and how old is it?

2 years 1150

 

[Steve In Pa]

2 years 1150

Good grief. Is that still under warranty?

My vertical’s burn pot is a cylinder shape rather than conical. It’s such a heavy gauge steel I can’t imagine it’s burning through like that if ever.

 

[Kp33]

Good grief. Is that still under warranty?

My vertical’s burn pot is a cylinder shape rather than conical. It’s such a heavy gauge steel I can’t imagine it’s burning through like that if ever.

Should be it’s a 5 year warranty no clue how that can happen I keep it covered and it’s under a covered area thinking smoke is getting in those holes and losing heat

 

[Steve In Pa]

Should be it’s a 5 year warranty no clue how that can happen I keep it covered and it’s under a covered area thinking smoke is getting in those holes and losing heat

How thick is the steel there on that pot? Mine’s about .25 inch, can’t pull it out to check it’s currently running.

 

[Kp33]

How thick is the steel there on that pot? Mine’s about .25 inch, can’t pull it out to check it’s currently running.

No clue and it’s back in

 

[Steve In Pa]

No clue and it’s back in

OK good luck on that.

 

[Kp33]

OK good luck on that.

They should replace it it’s well under warranty

 

[Cowboy1955]

It has a 5 year warranty
I’d give them a call first thing in the morning

 

[Kp33]

It has a 5 year warranty
I’d give them a call first thing in the morning

That is the plan

 

[Jimsmokes]

I've had mine the same amount and it won't be very much longer till it's the same way. Rust coming off in layer's.
At least it's bolted in and not welded.

 

[mixed up]

wow that insane I hope they cover it

 

[Steve In Pa]

I've had mine the same amount and it won't be very much longer till it's the same way. Rust coming off in layer's.
At least it's bolted in and not welded.

How is that cleaned out? Mine is removable on a sliding frame

 

[Kp33]

How is that cleaned out? Mine is removable on a sliding frame

on my unit it unlatches underneath and slides to the right and the whole unit comes out, I assume they will send me the whole sliding piece.