Looked at Traeger's for years and all my buddies have and swear by them. After waiting in he wings and looking, I bought at PB 820D3. First 2 smokes went great. Next 4 all had flameouts and burnt off the exterior powdercoat on the the belly. Pissed me off so I called them. Took a week to get a call back. They had me run tests, blah blah, tried to say it was moisture in pellets and a slew of things that I swatted down because they are/were silly. Gave them the "test results" and they sent me another controller. I have cleaned it religiously after every smoke and it seems to have been ok since and the new controller still sits in it's box unopened. I then ordered the side smoker attachment and it arrived glass shattered. Took a week to get a call back and 2 weeks later another arrives dented. Another few days finally get to someone and they sent a third, which you guessed it, arrived dented. They are now sending me yet a 4th try on this. The Customer Service surely lacks and getting to someone or a callback is a feat in and of itself but we shall see. Jury still out and pissed that the belly is burnt on outside and got a too bad.