I was setting up the blue tooth to my smoker with the smoke it app. When setting up it would get to step 2 and then pause. I talked to customer service and he finally told me that you can only do that with 2 g since its not 5 g compatible. When I turn my 2 g on and then start the process up again with the 2 g on the wifi on everybody's phone will shut off and still not proceed with connecting theu blue tooth on my smoker. Has any one else had this problem and if so how did you get it to work?