Series 3 electric heating very slow

Nmhuntr

New member
Joined
Oct 8, 2020
Messages
5
Reaction score
0
Points
1
Location
New Mexico
I just bought this series 3 electric and the instructions say to bring it to 350 or above for 30-40 minutes for burn off. I have had it running 1.2 hours and I am at 280. Is that normal for these units?
 

MikeInFla

Moderator
Staff member
Joined
Apr 24, 2020
Messages
501
Reaction score
115
Points
43
Location
Panama City, FL
No, it should run around 340-360 at that temp. Might be a bad RTD probe on the inside, call customer support and leave a call back number.
 
  • Thread Starter Thread Starter
  • #3

Nmhuntr

New member
Joined
Oct 8, 2020
Messages
5
Reaction score
0
Points
1
Location
New Mexico
Thanks
I opened a case online with them last night. The needed the model and to know if I registered the unit. I thought that was strange since they should have seen that in my account but I provided that info and I am waiting on the response. I may give them a call if I don’t hear from them by the end of the day.

Thanks for confirming that I am not losing my mind.
 

MikeInFla

Moderator
Staff member
Joined
Apr 24, 2020
Messages
501
Reaction score
115
Points
43
Location
Panama City, FL
yes, give them a call. If you are waiting for your online case they might respond by 2095. I have never heard about anyone having any luck with an online case including myself so I usually just call them.
 
  • Thread Starter Thread Starter
  • #5

Nmhuntr

New member
Joined
Oct 8, 2020
Messages
5
Reaction score
0
Points
1
Location
New Mexico
I did do a case on the web site. I heard back on the locking wheel ( I was suppose to have 2 and it had only one) and they said they would place it in the mail. I decided to call and left a call back number. About an hour later they called back. They are sending a new temperature probe. I don’t believe that wil solve it but you have to start somewhere.

Thanks a lot and I will keep you posted on the end result
 

MikeInFla

Moderator
Staff member
Joined
Apr 24, 2020
Messages
501
Reaction score
115
Points
43
Location
Panama City, FL
If anything you will have an extra probe and that is always good because at some point it will fail.
 

Latest Discussions

Top