Replacement parts

[Smokert]

Hello. I ordered a smoke tube, a smoke it controller, and a few other things from the pitboss store online. This was back on January 15th. It said 10 days ground shipping. I still have not received it. I have emailed 3 or 4 times and got no response. Is this normal for their store?

 

[Mike From R.I.]

If it's backordered...yes