Yes I did call Pit Boss. Looks like i was registered but on the US site. Need to do on a .ca site as per PB. They fixed it. Also had a damaged pellet cover and they said they will replace but no stock. Now I have a controller problem. When using MPC probe, Smoker was set at 225, Once the meat probe reached temp (145 was the set point) the smoker is to maintain 180 . But goes down way below and keeps going . all the way to 145. Then I shut it down and pulled the loin out. If I was not here looks like it would of cooled right down.