Problems with my burn box

Thesabrerattler

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May 2, 2020
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Temple Texas
I recently bought a tailgater and by and large I love it but I have started having a problem. I don’t know if it is a problem with my burn box or the auger But it will feed pellets into the burn box, snuff out the fire and i will find the burn box filled to the rim with pellets. Has anyone else had this problem?
 

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