Pitboss vertical smoker problem

Tashooter

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Tasmania
Hi all I am having trouble getting my pittboss to heat up am new to this just can’t get it started.
Cheers Michael
 
From my observation it appears the ignighter isn’t working properly and not giving any flame to pellets but when you look past it it is hot but no flame near pellets in fire pot ,this is very frustrating.
 
A4C2A859-510B-4DD4-AAE2-21379161EFA3.jpeg

This is how it is going but I have no idea 🤷
 
See mine sticks out farther it seems like. View attachment 2800
Thanks so much for your help ,you were exactly right .The igniter was loose so I had to turn the smoker upside down an move the igniter forward and tighten the screw that holds it in place .It appears this screw was never tightened . Thanks once again.Michael
 

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