Pit boss app not working

Greg28

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I just bought a pro series 1100 that’s part smoker and part regular grill I downloaded the pit boss app and followed the instructions but when I go to the page where you pick which grill you have it says information page not found. When I click on any of the icons at the bottom takes me to a page it says the same thing information page not found. I would love to hook this up to my phone part of the reason why I bought it, any ideas what might be wrong I have uninstalled the app and reinstalled and it’s the same problem yes my Bluetooth and Wi-Fi are both on. TIA
 
Hey buddy. You’ll probably find a lot of opinion etc about that app in here. I’ve got a different smoker but I believe the same app. Pit Boss Smoke IT?
im using it on a mew vertical PBV4PS2. When I first downloaded and connected it went flawlessly. I only used it to monitor with the first couple times. When i started making temp changes etc it was awfully sensitive and got plain buggy. To the point I got aggravated and just uninstalled. A couple cooks later I caved and redownloaded and installed again. I remember it jumping all over the map with the models etc for me to choose from. So I uninstalled again. Put it back. This time it wasn’t so jumpy and let me pick my cooker Bluetooth connected. And I THOUGHT WiFi did. About an hour later my iPhone showed a notification it wanted to connect to my WiFi network. And asked for password. Very first time around it just connected. I assume it auto connected as im using the Plume Mesh system and have certain permissions granted.
anyway I gave the pw and it showed WiFi connected.
SO FAR this time it seems to be functioning. I always double check any changes I make. Youre not gonna want to hear this but the app is still pretty buggy. And in my case i had to download and reconnect a few times before it got to where it is now.
it’s kinda cool. I like monitoring with it. But there’s no way I’d trust it to just ’go for it”. That's just my experience. If you can’t get it to act right in a few tries I’d suggest calling them. I’ve heard some good stories about them being very helpful. If I have anymore probs myself that’s what I will do. Good luck !
 
I just bought a pro series 1100 that’s part smoker and part regular grill I downloaded the pit boss app and followed the instructions but when I go to the page where you pick which grill you have it says information page not found. When I click on any of the icons at the bottom takes me to a page it says the same thing information page not found. I would love to hook this up to my phone part of the reason why I bought it, any ideas what might be wrong I have uninstalled the app and reinstalled and it’s the same problem yes my Bluetooth and Wi-Fi are both on. TIA
New SMOKE iT app coming out August 1st! Call APP-ASSIST for app help 888-503-8702 <))))><
 
I just bought a pro series 1100 that’s part smoker and part regular grill I downloaded the pit boss app and followed the instructions but when I go to the page where you pick which grill you have it says information page not found. When I click on any of the icons at the bottom takes me to a page it says the same thing information page not found. I would love to hook this up to my phone part of the reason why I bought it, any ideas what might be wrong I have uninstalled the app and reinstalled and it’s the same problem yes my Bluetooth and Wi-Fi are both on. TIA
It doesn’t work, never worked, false advertising. Spent way too much time on the phone with them trying to make it work and replacing display/ board, garbage!
 
I just bought a pro series 1100 that’s part smoker and part regular grill I downloaded the pit boss app and followed the instructions but when I go to the page where you pick which grill you have it says information page not found. When I click on any of the icons at the bottom takes me to a page it says the same thing information page not found. I would love to hook this up to my phone part of the reason why I bought it, any ideas what might be wrong I have uninstalled the app and reinstalled and it’s the same problem yes my Bluetooth and Wi-Fi are both on. TIA
Hey Greg, Might I suggest to you to call App-Assist at 888-503-8702 and ask for help from the technical staff who know how to help you get connected and use the app. Many folks can't bring themselves to call for help and would rather curse the app than their ability to figure it out.... As of this note there are over 500,000 Pit Boss and Louisiana Grills using the SMOKE iT app flawlessly, many called for help getting connected. ><))))>
 
Hey Greg, Might I suggest to you to call App-Assist at 888-503-8702 and ask for help from the technical staff who know how to help you get connected and use the app. Many folks can't bring themselves to call for help and would rather curse the app than their ability to figure it out.... As of this note there are over 500,000 Pit Boss and Louisiana Grills using the SMOKE iT app flawlessly, many called for help getting connected. ><))))>
As I stated I called tech support repeatedly, smoke it said display/board Wi-Fi antenna problem, put boss replaced it, new one not only did not work but the lights for probe temp on one are missing bottom part of light for digest so if 8 , as in two stacked squares bottom line for making 8 is out. Put boss and smoke it tech support was wasted time
 
As I stated I called tech support repeatedly, smoke it said display/board Wi-Fi antenna problem, put boss replaced it, new one not only did not work but the lights for probe temp on one are missing bottom part of light for digest so if 8 , as in two stacked squares bottom line for making 8 is out. Put boss and smoke it tech support was wasted time
I wouldn't give up on them. They will either make the controller you have work or make whatever arrangements need to be made to make it work. If it is a hardware problem, which Bluetooth/WiFi problems can be you may have to replace the control board again. They can test it and see if the new one you received was faulty... they are machines. App-Assist is going to be your best bet to get connected, regardless.
 

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