I'm still new to pellet smokers, and have had my PBV4PS2 for 2 weeks now. Just noticed that the gasket/seal around the door doesn't "seal" at all. Anyone else have this problem? I have called customer service, just waiting on the return call
I have the space essentially all around the door and it's definitely affecting the temp. I'll say this, I spoke to customer support and they are sending me a new gasket, new latch AND new probe. Fingers crossed that this fixes the problem. If not, they said they'd send me a new door.I have a copperhead series 3 and mine does the same thing in the top left corner. So far it hasn't affected any cooks so I don't think too much about it.