This stuff looks to be what is needed -- since it is the inside of the grill. Make sure that the surface is prepped properly or it may not adhere as desired.
How old is your rig? This should NEVER happen on a Pit Boss or any name-brand smoker. I would call Pit Boss or the store you bought it from and ask for a refund or a new rig. If they refuse, there isn't much that can be done. I had a cheap smoker and the same thing happened. I used high-heat spray paint and it peeled right off.
That sucks. These rigs should never chip or peel. How long is your warranty for? I bought my Pit Boss this pat May from Lowes and it came with a 5-year warranty. Check your receipt, call the store and then call Pit Boss. As previously mentioned, high heat spray paint is a joke and does not work at all.
I am quite sure PB will tell you that they do not warranty paint. It may be covered under the Lowes warranty if purchased from there and one bought their warranty plan.
Why? It is there product. It is there paint that they are putting on their product. So in short, yes, they are indeed responsible for the paint and the fact that is literally disintegrated, which in turn might have damaged the steel.
Don't shoot the messenger - this is what I was told by PB when asking certain questions when inquiring on the order status when I purchased my vertical smoker. This may indeed be a different situation and is worth trying to inquire, but do not go into it with high expectations is all.
no worries! it's all good my friend!
