New Navigator 850G Owner

After I assembled and burned it in, I was so excited to use it I went get a whole chicken at the local WM, and did a test run. Spatchcocked and cooked at 400. Was cooked in 1.5 hrs, meat tasted great, but skin was not crispy. I think I will try and salt brine the skin overnight next time.
 
I have a Navigator 850G over a year old.
Have replaced 4 control boards and 2 grill probes. Waiting on igniter.
Does anyone have any ideas why they keep going bad?
 
I can't seem to get mine assembled. Some of the screws to attach the barrel to the legs aren't lining up. It's weird, because they're the middle screws and all the others went in fine.
 
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