New 820 Competition Series Owner

KenMO

New member
Joined
Jul 18, 2022
Messages
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Location
Springfield, MO
I just finished setting up my new PB820CS1 grill (WiFi and Bluetooth), plugged it in and the blower fan and igniter both came on with the control panel off! Only way to stop the action was to unplug the power cord! Customer support is sending me a new controller as soon as they are in stock, but unfortunately, with no ETA. Has anyone else had this problem and fixed it without replacing the control panel?
 
I just finished setting up my new PB820CS1 grill (WiFi and Bluetooth), plugged it in and the blower fan and igniter both came on with the control panel off! Only way to stop the action was to unplug the power cord! Customer support is sending me a new controller as soon as they are in stock, but unfortunately, with no ETA. Has anyone else had this problem and fixed it without replacing the control panel?
My 820 controller went totally out twice.
I’d call back tomorrow and ask because I was told the same thing the first time
When I called back the lady said they had a warehouse full
 

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