We purchased a PBV3P1 vertical smoker at the beginning of the summer and have really not had a lot of luck getting it work successfully without a lot of fiddling around and babying it. It’s been quite a disappointment to be honest. The latest issue is a major fire in the burn pot whenever we light it, either automatically or manually. The flames are about a foot high and even when we close the door and leave it in smoke mode the flames just continue to burn and we never really get any smoke Nor does the fire got out. We’ve cleaned and vacuumed out the burn pot every time before use so it’s clean with nothing stuck in the burn pot. Any suggestions on what the problem might be? We will try calling Pit Boss customer service I guess but wondered if anyone had any ideas on what we’re doing wrong.