Looking to buy pit boss

Dgemc

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I am looking to purchase a pit boss and was wondering which one to buy, the 820 and the XL austin are priced within a couple of dollars, or the 1100 for a hundred more?
 

biffhero

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If their prices are the same, then I see this on sites where they are being sold.

820 vs 1000 sq. in
19lb vs 31lb hopper

So Pit Boss is banking on their pro controller to be "worth" 180 sq. in and 12 lbs in the hopper.

That's interesting. It looks like the 1100 has the same controller as the Austin XL.
 

primeone

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Welcome to the forum @Dgemc - How many people do you plan on smoking for? I would probably go for the newer pro controller.
 

biffhero

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@primeone What if they were to know in advance they were going to go with the Savannah Stoker controller? Would that mean to get the bigger one?
 

rcdoc

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with the problems people are having with customer service. including me i would not recommend buying any of their products.
 
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New Grill

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Don't buy either, Their customer service Sucks. I've been waiting over three weeks trying to get an answer to a problem. Nobody answers the Customer Service phone and they don't call back when you leave a phone number. Even went to RUNNINGS, where I bought the grill and they can't get an answer either. Salesman said he would get a hold of the company rep. Been over a week and they still have received no response. I should have spent the money and bought a Treager.
 

tandksims

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I am looking to purchase a pit boss and was wondering which one to buy, the 820 and the XL austin are priced within a couple of dollars, or the 1100 for a hundred more?
hello I got the 1100 pro love it.
 

Frahmie

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I am looking to purchase a pit boss and was wondering which one to buy, the 820 and the XL austin are priced within a couple of dollars, or the 1100 for a hundred more?
Don’t buy a Pit Boss! My Austin XL is about 10 months old. When it works it’s great. But it doesn’t work more than it does. The 5 year warranty is worthless because their customer service is non existent. Literally 4 hours on hold. Nobody reads the online claims. My claim has been open for 3 weeks. I opened the parts they sent me today. They sent the wrong controller and didn’t send the igniter on the same order. This was to be my 3rd controller. My opinion is buy something else. Anything else. They might have been good at some point, but they are junk now. Try a Zgrill, or a Camp Chef, a Traeger, anything else.
 

DaveXDm9

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Don’t buy a Pit Boss! My Austin XL is about 10 months old. When it works it’s great. But it doesn’t work more than it does. The 5 year warranty is worthless because their customer service is non existent. Literally 4 hours on hold. Nobody reads the online claims. My claim has been open for 3 weeks. I opened the parts they sent me today. They sent the wrong controller and didn’t send the igniter on the same order. This was to be my 3rd controller. My opinion is buy something else. Anything else. They might have been good at some point, but they are junk now. Try a Zgrill, or a Camp Chef, a Traeger, anything else.
To be honest the only thing that is crap on the Pit Boss is the controller that is it. The newer Pit Boss grills now use a 2 rpm auger motor and the heavy duty fan which is the same motor used ZGrill, Camp Chef, Traegers, Yoders, GMG, and others.

I have a Savannah Stoker controller I placed on my PB 1100 and I will put against any other Pellet grill out there. It sucks you have to spend additional $200 for the controller, but I like design and size of the PB 1100 and the hopper capacity so I am fine with the extra spend.
 

STLJonny

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Quick note (real world experience) on PB's Customer Support.

I called them today (Sunday) ~11:30am CST. Left my callback number. They called me back in less than 15 minutes. As I only bought my Austin XL on June 13th, I hadn't registered it yet even. I registered it while we were on the phone, and after explaining what was going on, he put in an order to send out a new controller board.


As for the comment about the 1100 that someone owns. I bought the Austin XL because it's right around the same size, but the Austin XL has what looks like a sturdier base. Yes, I had problems with it to begin with, but I'll bet it will be fine once the controller board is replaced (else, I'll throw a PID controller in it).
 

Baron

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Nice to meet you all. Same question, guys. Planning on cooking for 8-10 people (on special occasions) and 4 people as for daily (but I have a camado for that). The price does not matter. Looking for quality first of all. I was advised to try pitboss, but have not found it on any list).
 

STLJonny

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Nice to meet you all. Same question, guys. Planning on cooking for 8-10 people (on special occasions) and 4 people as for daily (but I have a camado for that). The price does not matter. Looking for quality first of all. I was advised to try pitboss, but have not found it on any list).
You'll find that any brand will have their QA animals. I will admit that alot of the controller boards on Pit Bosses have seemed to go bad, but that just could be a bad supplier run (it happened on laptop harddrives & motherboards in the 2000's). Even waiting on parts, as I am, I'm rather happy with my purchase.
 

rcdoc

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there product has a lot of features compared to others but at the current time their customer serivce is terrible. I did order some seasonings from them and they arrived in a week.
 

Baron

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You'll find that any brand will have their QA animals. I will admit that alot of the controller boards on Pit Bosses have seemed to go bad, but that just could be a bad supplier run (it happened on laptop harddrives & motherboards in the 2000's). Even waiting on parts, as I am, I'm rather happy with my purchase.
and if to go with something from here what would you advise?
 

Frahmie

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So it’s been over a month from my last post. I still haven’t received my replacement controller.
Only buy one of these PB grills if you are ok upgrading the controller at additional cost. I have 4 YEARS left in my industry leading warranty and I just spent another $200 to replace the controller.
My claim has been open and unfulfilled for 2 months.
 

DaveXDm9

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Just like all companies right now experiencing an impact from Covid - 19 and Pit Boss is dealing with as well since the grills are manufactured in China. There customer service was outstanding before Covid so this company has not been bad they just make poor decisions.

I replaced my controller fairly quickly with a Savannah Stoker controller since I prefer the size and design Pro Series 1100. The controller they have is crap, but it does work when it works.

The main problem I have with Pit Boss is why design a new grill like the Platinum Series and not focus on a PID controller for there current line up is beyond me. I just bought a Yoder 640 and it is night and day difference bought you pay the price for that quality. Pit Boss is going after a certain market and making an affordable pellet grill.

The Pro Series 1100 and Austin XL are the same grill, but different design. To me the Pro Series just has a shelf and different legs. What PB should have done is put a PID controller on the Pro Series sell it at $699 and on the Austin XL keep the same controller and sell it at $499.

There is nothing Pro about the Pro Series so it comes down to it. If you want a high quality pellet grill you need to pay for it and if you want low end pellet grill you pay that price.
 

HuntJ08

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I have had some quality issues with my Lockhart purchased this year. PB has replaced the control board, RID temp probe (still on backorder from PB--bought one from Amazon), and igniter.
I have cooked a few times on it since, including 1 long-burn of 6 hours, and I think my ERR issue is fixed for now. Not going to close out my trouble case until I am confident that it is fixed.

I think it is like any new model of anything like a car, the bugs have to be worked out. Then works great.
 

rcdoc

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So it’s been over a month from my last post. I still haven’t received my replacement controller.
Only buy one of these PB grills if you are ok upgrading the controller at additional cost. I have 4 YEARS left in my industry leading warranty and I just spent another $200 to replace the controller.
My claim has been open and unfulfilled for 2 months.
welcome to the club. still waiting on replacement grates. cracked 3 in 3 weekends.
 

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