KC Combo shuts off and now cant adjust temp

Chickenchopchop

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Hi everyone! I’ve had this KC Combo for a little over a month, I usually do long cooks on the pellet side. Recently it has started just shutting down during a cook but has always turned back on. Today I tried to turn it back on and adjust the temperature but no dice, numbers appear on the screen, everything lights up but the adjusting action of the knob is futile. I gave up sitting on hold with customer service. any ideas?
 

MikeInFla

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Leave customer service a call back number they usually call within a few hours unless it is late in the day
 

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