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I went over the troubleshooting with the factory support and we did just that but the fan would not spinI dont know about your grill but it you can see the fan or get to it try taking you screwdriver or finger and give it a spin. Sometimes they get stuck from sitting in a box for a long time and it just might get you going! If so , you can use your new one as a back up
Could be the brushes in the motor.I went over the troubleshooting with the factory support and we did just that but the fan would not spin
yes they are sending me a new fanCould be the brushes in the motor.
Have you spoken to support about this issue?
Good news. Support has always done right by meyes they are sending me a new fan