Fire went out and have been experiencing 100 plus temperature swings

GaryH

New member
Joined
Jun 25, 2020
Messages
2
Reaction score
0
Points
1
Location
Alabama
So after using my Austin XL for over a week grilling and searing, I attempted my first slow cook yesterday. Somewhere around 4 hours into it, my fire went out and my grill filled with pellets. After disassembling and removing several pounds of pellets, I resumed my cook. After a couple of hours in the 225 range where I had it set, the temperature started fluctuating up to 350 degrees. I see several posts that have described similar problems. Have any of you solved your problem with this procedure from their website? It looks like it is describing my issue spot on.

Apparently we are going to have to solve our problems together! Customer service apparently no longer exists.

P-Setting.PNG
 

DozerofDoom

New member
Joined
Apr 27, 2020
Messages
28
Reaction score
12
Points
3
Location
62670
My KC combo recently started doing this, and shutting off randomly. I have a new fixed temp probe and a control board coming but who knows when they'll get here...
 
  • Thread Starter Thread Starter
  • #3

GaryH

New member
Joined
Jun 25, 2020
Messages
2
Reaction score
0
Points
1
Location
Alabama
Lol! We are all doomed! I saw numerous complaints about their customer service before I bought my grill. I was just confident it could not be this bad! So you have recently gotten through to someone?
 

DozerofDoom

New member
Joined
Apr 27, 2020
Messages
28
Reaction score
12
Points
3
Location
62670
Yes I leave my callback number and if they dont get back to me the same day I call the next day and do it all over again until they call me back. Then you better be ready with ANY AND ALL problems once you get them on the phone.
 

Latest Discussions

Top