Hello I just bought a Brunswick Platinum and I attempted to perform the initial burn off procedure and the smoker would not get hot. I decided to look underneath by pulling out the ash tray. when I did it was full of pellets. I looked underneath and could see the ignitor glowing red hot but there is no way for the ignitor to burn the pellets since there is no bottom to the fire pot. the pellets just fall through to the ash tray. I did a little research online and could only find a camp chef smoker that uses a bottomless fire pot. When I look up a new fire pot for my smoker, they all have fire pots with closed bottoms. Is this a manufacturer screw up or am I just doing something wrong. I have attached some pictures. Cant get customer service to answer, so that's why I'm asking here. thanks in advance