Brown spot, can't clean off the ceramic

bartjoebob

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Hi everyone. New to griddles, well this ceramic coated one. I picked up a 3 burner Ultimate and so far so good! Question on cleaning though... we did smashburgers and I cannot seem to get the brown sticky spot off the ceramic. I cleaned it while it was still hot enough to steam the water. My understanding is that is supposed to pretty much loosen everything so it can be wiped away. Anyone else experience this, any suggestions?
 

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I've had the same issue with leftover marks. Like above said, use a course sponge with some lubricant. It still leaves a "stain" but is a lot smoother.

In fact, I ended up calling Pit Boss and they ended up sending me a new griddle top. Grill was only a month old. This seems to be an issue Pit Boss should address. I really think they should have used Teflon instead of Ceramic.
 
Deep masses from excess oil, sauces, and other food residues can often be difficult to remove. Here are some tips for getting your ceramic griddle looking new again:
  1. Create a paste combining equal amounts of baking soda and mild dish soap.
  2. Apply the paste to the affected areas and leave it on for 10-15 minutes.
  3. To effectively eliminate any accumulated residue, scrub the griddle gently with non-abrasive scrubbing pad.
  4. Remove any lingering soap by rinsing the griddle with warm water, then gently dry it using a soft cloth.
  5. You can read few other methods on how to clean ceramic griddle here.
 
Just found this forum... For me that was when I noticed the coating was slowly coming off and more stuff was sticking. No amount of cleaning helped me. Almost like its rusting coating or something?

Pitboss sent me a new top. 6 months later I am noticing it may be happening again! I will keep an eye on it. very low use lately sits on covered patio.
 

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