Binding auger?

Smokinwood

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Got a PB340 for Christmas and used it a handful of times. It has started making loud noises from the auger/hopper area like a binding noise. Looked in and it looks like the auger is binding when running then slips loose and clunks. Tech support says it the shear pin and set screw are in then I t can’t be the auger. Any ideas on what it is?
 
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