They didn't refuse and I didn't ask. Simply said the Pit Bose pellets were all they had in stock. I do want to try Bear Mountain but no rush since I have no shortage of pellets. Have Kingsford cherry in the hopper to try this afternoon. Will comment afterward.I'm taken back by Tractor Supply not letting you use their computer at their Kiosk/service desk. I had to set up a simple account. Name ,address, etc. The lady/ manager helped me to make sure I did everything correct. 2 days later they were on my doorstep shipped free to me. My local TS is out of bear mountain also. You can order on line and have them shipped to the store for free and they'll go in a locker just like if you order something from Home Depot.