Austin XL Temps off by 150 degrees

[chumanga]

I'm back! I had a grease issue 2 weeks ago due to an out of level grill. And now my temps are off by a mile!

I have a thermoworks smoke grill temp probe right next to the grills left side probe, and the grill probe is reading ~150 degrees higher than the actual temp...

I do have a flame tamer and the air gap mod, drip pan is on the tabs, and the grill is clean(not new clean but it was vacuumed out one cook prior)

Is this an easy adjustment on the controller? Or faulty probe? I bought this 2nd hand off fb market so no manual, haven't had any issues till last week. Thanks in advance

 

[Mike From R.I.]

Temperature probe clean? If so, it could be defective.

 

[chumanga]

probe is clean, going to order a new probe, is there a "best place" to buy them from? or is amazon and eBay fine??

thanks

 

[Mike From R.I.]

probe is clean, going to order a new probe, is there a "best place" to buy them from? or is amazon and eBay fine??

thanks

I'd call customer support 877 303 3134, if it's under 5yo it's free. amazon and ebay are fine if it's the exact one.

 

[Freedbyjc]

I'm back! I had a grease issue 2 weeks ago due to an out of level grill. And now my temps are off by a mile!

I have a thermoworks smoke grill temp probe right next to the grills left side probe, and the grill probe is reading ~150 degrees higher than the actual temp...

I do have a flame tamer and the air gap mod, drip pan is on the tabs, and the grill is clean(not new clean but it was vacuumed out one cook prior)

Is this an easy adjustment on the controller? Or faulty probe? I bought this 2nd hand off fb market so no manual, haven't had any issues till last week. Thanks in advance

No sir… although as you’re not the original owner you do not have a warranty still I’d recommend you Call Danson’s customer service at 877.303.3134 or 480.923.9630 for information or suggestions for the new app, or operating assistance or parts replacement. They can sell you the correct parts.

In Canada: Phone: 1-877-942-2246 And 877-303-3134 and 877-942-2246 are the Danson’s tech line.

Also definitely leave your phone number for call back if prompted to.

If your controller is the issue, they can diagnose it and get it replaced under warranty for you.