Auger overflows burn pot

[Jbumbleb]

This is my third time using my vertical smoker. After about 3 to 4 hours the auger overflows the pellets out of the burn pot. I scoop out the pellets and about 2 hours later it happened again. Is anyone else having this problem or know how to remedy it? Any help is greatly appreciated, thank you

 

[biffhero]

Is it actually smoking when this is happening? I suggest calling PtiBoss support, leaving your number and having them call you back. I have heard that they are overwhelmed at times, and respond better on their Facebook page.

 

[DaveXDm9]

Let us know the outcome with Pit Boss we like to keep track of their customer service if by phone or facebook.

 

[Jbumbleb]

Let us know the outcome with Pit Boss we like to keep track of their customer service if by phone or facebook.

I will

 

[Jbumbleb]

Called pit boss today, had to leave my number for them to call me back because of wait time. About 3 hours later they called. After answering a few questions and a few minutes on hold they are sending a new control panel and temp probe. So far customer service seems great. Only downside is they said 2-3 weeks before I get them

 

[DaveXDm9]

Called pit boss today, had to leave my number for them to call me back because of wait time. About 3 hours later they called. After answering a few questions and a few minutes on hold they are sending a new control panel and temp probe. So far customer service seems great. Only downside is they said 2-3 weeks before I get them

Good news you have a replacment coming..bad news the wait at least you have it taken care of and this will be your last time calling them.

 

[biffhero]

Called pit boss today, had to leave my number for them to call me back because of wait time. About 3 hours later they called. After answering a few questions and a few minutes on hold they are sending a new control panel and temp probe. So far customer service seems great. Only downside is they said 2-3 weeks before I get them

How long have you had your smoker? If I had had it a short enough time, I'd probably return it to the store and see if I could get a replacement that way.

 

[Jbumbleb]

How long have you had your smoker? If I had had it a short enough time, I'd probably return it to the store and see if I could get a replacement that way.

I bought it April 30th. When I called Lowe’s they informed me that they only offered a 30 day return/exchange on it.

 

[Mr Dude]

My smoker overflowed the burn pot and emptied the hopper which was full! Temp was set @225.

Had to take meat off the smoker and remove the grids and plates to see what had happened. Won’t try smoking overnight for a while!